NOTE : ALL SHIPPING / REFUND / RETURN / REPLACEMENTS / CANCELLATION POLICIES ON THE PRODUCT PAGES WILL SUPERSEDE THE GENERAL POLICIES MENTIONED BELOW. SINCE WE HAVE MULTIPLE PRODUCTS, SUCH TERMS MAY DIFFER BASED ON PRODUCT.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/replacement in addition to the policies mentioned below:
● Contact our Customer Support team via email (firstname.lastname@example.org)
● Provide us with your Order ID details and your request to return/replace/refund the defective/wrong items in your order.
We process refunds once the products have been received and verified by us. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5 working days after receiving the products back and verifying them, and agreeing that the customer is eligible for a refund. It may take up to 7 business days for the amount to reflect in your account.
Currently, Cash on Delivery is not available. Once made available, the following will apply: For cash on delivery transactions, we will initiate a bank transfer against the refund amount to the billing details shared by you. This process will be completed within 5 working days of our receiving the products back and your bank details on email. It will take up to 7 business days for the amount to reflect in your account.
Please contact us if you have any further questions on the Refund / Returns / Replacement / Cancellations policies. Please share your details below and we will get back to you as soon as possible. In matters of refund, Milletbowl will verify and decide upon the refund status. Decision of Milletbowl in this regard will be final and binding.
Make sure to help us with the below in order to help us serve you better:
● your order number,
● your contact details,
● a description of the issue you are facing, images of the product in case of damage or incorrect product.